Help Center

Settings

Configure your profile, company, branding, email, and ticket numbering.

Profile settings

Available to all users at Settings → Profile:

• Name — update your display name.
• Avatar — upload a profile photo (JPEG, PNG, WebP, max 2 MB).
• Password — change your password. You must enter your current password to confirm.

Company settings

Available to Admins at Settings → Company:

• Company name — the name shown in your workspace.
• Slug — a URL-friendly identifier (e.g. acme-corp). Used in SSO token payloads.
• Contact email — the email address associated with the company account.

Branding

Available to Admins at Settings → Branding:

Upload your company logo (JPEG, PNG, WebP, or SVG, max 2 MB). Once uploaded, all users in your company will see your logo in the top-left corner of the sidebar instead of the default Issuely logo. This gives your workspace a white-label appearance.

Click Remove logo to revert to the default Issuely branding.

SMTP email

Available to Admins at Settings → Email:

By default Issuely uses a shared mail server for notifications. You can configure your own SMTP server so that emails arrive from your own domain (e.g. support@yourcompany.com).

• SMTP Host — e.g. smtp.gmail.com
• Port — typically 587 (TLS) or 465 (SSL)
• Username / Password — your SMTP credentials
• From name & email — how emails appear to recipients

Ticket numbering

Available to Admins at Settings → Tickets:

• Prefix — the text before the number (default TKT). Change it to match your brand, e.g. ACME → tickets become ACME-001.
• Counter — the next number to assign. You can advance it forward (e.g. start from 1000) but not backwards.
• Mode — Auto assigns numbers automatically; Manual lets you set the number when creating a ticket.