Getting Started

Go to /register and fill in your company name, your name, email, and a password. Each company gets its own isolated workspace — your data is never shared with other companies.

After registering you will receive a verification email. Click the link in that email to activate your account, then you will be automatically signed in and taken to the dashboard.

The dashboard shows a live summary of your workspace: open ticket counts, recent activity, and quick-access links. The left sidebar lets you navigate between Tickets, Projects, Sprints, and Settings.

Head to Projects in the sidebar and click + New Project. Give it a name and an optional description. Projects are used to group related tickets — for example, one project per product, client, or team.

You can create as many projects as you need. Each project has its own member list, ticket queue, and sprint board.

Go to Manage Users (sidebar, Admin only) and click + Invite User. Enter their email and choose a role:

• Agent — handles tickets, can create and manage sprints.
• Customer — can submit tickets and track their own requests.

An invitation email is sent automatically. If the person already has an Issuely account they can log in to accept; otherwise they complete a short registration form.

Click + New Ticket (top-right of the Tickets page) and fill in:

• Subject — a short, clear title.
• Description — full details, steps to reproduce, or the customer's request.
• Priority — Low, Medium, High, or Urgent.
• Project — which project this ticket belongs to.
• Assigned To — optionally assign it to an agent right away.

The ticket is created with status Open and given an auto-incremented ticket number (e.g. TKT-001).