100% Free · Always

Free bug tracker &
support ticket system

Issuely is a free, all-in-one platform for bug tracking, customer support ticketing, and agile sprint management — with built-in SSO to embed directly in your product.

Start tracking bugs free →Sign in

No credit card · No setup fee · No per-seat pricing

issuely.in/dashboard
12
Open Bugs
5
In Progress
38
Resolved
2
Urgent
Recent Bug Reports & Tickets
#0042Login page crashes on Safari 17
HIGHOpen
#0041Payment API returns 500 on checkout
URGENTIn Progress
#0040CSV export missing address column
MEDIUMResolved
Free
Bug tracker & helpdesk
4 Langs
SSO: Node · PHP · Python · .NET
Kanban
Sprint & issue boards
Real-time
Ticket notifications

Bug tracker. Helpdesk. Issue tracker. All in one.

Whether you need a free bug tracking tool, a customer support ticket system, an IT helpdesk, or an agile issue tracker — Issuely handles it all.

🐛

Bug Tracker for Software Teams

Log, reproduce, and squash bugs faster. Assign bug reports to developers, set priority (Low to Urgent), link bugs to sprints, and track every fix with a full audit trail. Issuely is the free bug tracking tool your team has been looking for.

Bug ReportsDeveloper AssignPriority LevelsSprint Linking
🎫

Customer Support Ticketing

Turn every customer complaint, question, or request into a trackable support ticket. Agents reply, customers stay informed. Use SSO to embed the support portal directly in your product — zero friction for your users.

Customer PortalSSO EmbedAgent QueuesEmail Alerts
📋

Issue Tracking & Project Management

From feature requests to production incidents, track every issue with full context. Tag, categorise, and filter across projects. Use Kanban boards for visual issue tracking and sprint planning for delivery.

Issue LogKanban BoardTags & FiltersSprint Planning
🖥️

IT Helpdesk & Internal Ticketing

Internal IT teams use Issuely as a helpdesk to manage employee requests, hardware faults, and service desk tickets. Role-based access keeps IT staff separate from end users. Completely free, no per-seat pricing.

IT HelpdeskInternal TicketsRole-based AccessFree Forever

Everything your team needs

All the tools to run bug tracking, support tickets, and sprint planning — in one platform, at zero cost.

🐛

Bug Tracking

Log every software bug with reproduction steps, priority, attachments, and a full activity trail. Never lose track of an issue again.

🎫

Support Ticket System

Centralise all customer support requests in one helpdesk. Assign, prioritise, and resolve tickets faster with SLA visibility.

🏃

Agile Sprint Boards

Plan bug fixes and features in time-boxed sprints with a 5-column Kanban board. Assign story points and track velocity.

👥

Team Collaboration

Reply to customers, leave private internal notes for agents, and assign tickets to the right developer or support rep instantly.

📊

Dashboard & Analytics

Real-time charts for bug volume, ticket status, resolution times, and team performance across all projects.

📁

Multi-Project Support

Organise bugs and tickets by project and company. Full multi-tenant isolation keeps each client's issues separate.

📎

File Attachments

Attach screenshots, crash logs, and screen recordings to any bug report or support ticket. Paste images from clipboard.

🔔

Email Notifications

Customers and developers are notified automatically on every ticket update, bug status change, and comment.

🔗

SSO — 4 Languages

Embed Issuely in your product via JWT SSO. Ready-made code snippets for Node.js, PHP, Python, and .NET with a full integration guide.

🖼️

Profile Avatars

Every user can upload a profile picture. Avatars appear across the ticket feed, comments, and the sidebar for quick identification.

🏷️

Company Branding

Upload your company logo and it replaces the Issuely wordmark in the sidebar for every user in your organisation — white-label the experience in seconds.

Up and running in minutes

No lengthy setup. Start tracking bugs and support tickets in under 5 minutes.

1

Create your account

Sign up in seconds — no credit card, no setup fee. Configure your company, create projects, and start logging bug reports or support tickets right away.

2

Invite your team

Add support agents, developers, and customers. Each role sees exactly the right view — customers see their tickets, developers see bug queues.

3

Track, resolve & ship faster

Manage bug fixes and support tickets in sprints. Collaborate internally, close issues with a full audit trail, and keep customers updated automatically.

🔗 Seamless Integration

Embed the support portal
into your existing website

Your customers are already logged into your product. With Issuely SSO, one click takes them straight into the bug tracker or support ticket portal — no second login, no separate password.

🌐
Your Website
User is logged in
🔐
Your Server
Signs a JWT token
🚀
Redirect to Issuely
/api/auth/sso?token=…
✅
User is in!
Auto-provisioned & logged in

How it works in 3 steps

1
Generate your SSO secret
In the Issuely admin panel, go to Settings → SSO and generate your unique secret key. This key signs every login token and is known only to your server.
2
Sign a short-lived JWT on your server
When a user clicks "Support" or "Report a Bug" on your site, your backend creates a JWT (max 10 min expiry) with their email, name, and company ID — signed with your secret.
3
Redirect to Issuely
Send the user to issuely.in/api/auth/sso?token=JWT. Issuely verifies the signature, auto-creates their account if it's the first visit, and logs them straight in.
✓ Works with any backend — Node.js, PHP, Python, .NET, and more
✓ Auto-provisions new users on first login — no manual invite needed
✓ Optionally assign users to a specific project automatically
✓ Tokens expire in ≤ 10 minutes — replay attacks impossible
✓ No OAuth dance, no SAML complexity — just a JWT redirect
✓ Pair with company logo upload for a fully white-labeled portal
Node.js · server-side
// npm install jsonwebtoken
const jwt = require('jsonwebtoken');

// Called when user clicks "Support" or "Report Bug"
function getSSOUrl(user) {
  const token = jwt.sign(
    {
      companyId: "your-company-id",
      email: user.email,
      name: user.name,
      role: "CUSTOMER",
      projectId: "your-project-id",
    },
    process.env.ISSUELY_SSO_SECRET,
    { expiresIn: "5m" }
  );
  return `https://issuely.in/api/auth/sso?token=${token}&redirect=/dashboard`;
}
JWT Payload fields
companyIdrequiredYour Issuely company ID
emailrequiredUser email address
nameoptionalDisplay name
roleoptional"CUSTOMER" | "AGENT"
projectIdoptionalAuto-assign to project
exprequiredMax 10 min from iat
Set up SSO for free →

SSO is included on every plan — including the free one

Built for every role in your team

Tailored views and permissions for customers, developers, agents, and admins.

🧑‍💻
Customers

Submit support tickets and bug reports, track progress, upload screenshots, and communicate with your support team through a clean, focused portal.

🧑‍💼
Support Agents & Developers

Manage bug queues, reply to customers, log internal notes, assign story points, and plan work in sprints — all from one screen.

🏢
Admins

Configure projects, manage companies and users, set SSO integration, upload your company logo for white-label branding, and get full visibility into bug trends and support metrics.

Frequently asked questions

Everything you need to know about Issuely as a bug tracker and support ticket system.

What is Issuely?▼
Issuely is a free, all-in-one bug tracker and support ticket system. It lets software teams log and track bugs, manage customer support tickets, plan agile sprints with Kanban boards, and integrate seamlessly into existing websites via JWT SSO.
Is Issuely really free?▼
Yes — completely free, forever. There are no paid plans, no seat limits, no usage caps, and no credit card required. Every feature including SSO, sprint boards, file attachments, and email notifications is included at zero cost.
What is a bug tracker and why do I need one?▼
A bug tracker is a tool that helps software teams systematically log, prioritise, assign, and resolve software defects. Without a bug tracker, bugs get lost in email threads or chat messages. Issuely gives every bug a unique ticket number, a status, an owner, and a full history of what was done to fix it.
How is Issuely different from Jira or Linear?▼
Issuely is completely free with no per-seat pricing. It combines bug tracking, customer support ticketing, and sprint management in one place — features that normally cost hundreds of dollars per month in other tools. It also includes built-in JWT SSO so you can embed it directly in your product.
Can I use Issuely as a helpdesk for customer support?▼
Yes. Issuely doubles as a full customer support helpdesk. Customers submit tickets through the portal, agents respond and log internal notes, and customers receive email updates on every change. You can even embed the portal in your website so customers never leave your product.
Does Issuely support agile / scrum workflows?▼
Yes. Issuely includes sprint management with Kanban boards (5 columns: Open, In Progress, Waiting, Resolved, Closed), story points, sprint velocity tracking, and bulk ticket assignment to sprints. Perfect for agile teams managing both bug fixes and feature work.
What is JWT SSO and how does it work with Issuely?▼
JWT SSO lets you embed Issuely's support portal into your existing website without asking users to create a separate account. Your server signs a short-lived JSON Web Token with the user's email and your SSO secret. Redirecting the user to issuely.in/api/auth/sso?token=JWT logs them in automatically — and creates their account if it's their first visit.
Which programming languages does the SSO work with?▼
Any language that can sign a JWT (HS256). Issuely ships ready-made code snippets for Node.js, PHP, Python, and .NET (C#). Beyond those, Ruby, Go, Java, Laravel, Django, Rails, and any other backend that can create a signed JWT and perform a redirect can integrate in under 10 minutes. Visit /docs/sso for the full guide.
Can I white-label Issuely with my own branding?▼
Yes. Admins can upload a company logo in Settings → Branding. Once uploaded, the logo replaces the Issuely wordmark in the sidebar for every user in that organisation. Combined with SSO (no separate login required), your users experience a fully integrated, on-brand support portal.

Simple, honest pricing

One plan. Everything included. Free bug tracker and helpdesk, always.

$0
per month · forever
  • ✓Unlimited bug reports & support tickets
  • ✓Unlimited agents, developers & customers
  • ✓Sprint & Kanban boards
  • ✓Story points & velocity tracking
  • ✓File attachments & screenshot paste
  • ✓JWT SSO — Node.js, PHP, Python & .NET
  • ✓Email notifications on every update
  • ✓Role-based access control
  • ✓Internal notes (hidden from customers)
  • ✓Multi-project & multi-company support
  • ✓Activity log & full audit history
  • ✓Dashboard with live charts & metrics
  • ✓Company logo & white-label branding
Get started free →

No credit card required · No expiry · No limits

Want to run Issuely on your own server?

Self-host Issuely on your own infrastructure for full data control, custom integrations, and on-premise deployments. We can help you get set up.

Contact us →

info@issuely.in

The free bug tracker &
helpdesk your team deserves

Stop losing bugs in email threads and chat messages. Start tracking every issue, support ticket, and sprint in one free platform. Join today — no credit card, no limits.

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